Frequently Asked Questions

Ratings are essential when we make decisions every day. Why?
Because we trust others. When it comes to using cars to travel via Rehla, they make it easier for everyone to decide whether we want to travel with that person or not. So the next time you travel, leave an assessment for sharing your experience with the rest of your users

According to the requirements of the Public Transport Authority, the captain should be between the age of 18 and 65years old, the vehicle shall be modern so that the model age shall not exceed five years. at least. pass a workshop from Rehla in order to have full knowledge of how to use Rehla application. The vehicle must be in the name of the captain or be authorized to use it. eligible Driver's license, national ID, vehicle license, and insurance

In the event that some of your personal belongings are lost or you encounter a problem, please do not worry as all captains and trips information are in the database and you are kindly requested to inform us about the missing purpose by clicking on the settings and then "contact us". Make sure to provide enough information, and our team will contact you as soon as possible. We are not responsible for lost items in the car after the trip ends, but we will do our best to provide assistance and those purposes will be delivered according to the method that suits you and we will do our best to deliver it to you, and in urgent cases you can call the unified number 920111455 or whatsapp 0548263944

Follow the steps to: Add your plate number Pick the brand and a model from the list or type it in yourself the color And finally the car’s registration date. If you have any trouble, check and make sure what you’ve entered is correct. If you still can’t add your car, don’t hesitate to contact us. Why should you add your car details? To help give passengers a better idea of the experience travelling with you, and to add more security and trust for the members of our community Rehla, the more information you add about yourself and your car, the more likely people will be to want to travel with you.

If the passenger canceled the reservation 12 hours prior to the scheduled departure date as stated in the flight announcement, the passenger is entitled to a full refund of the seat cost if payment is made through the wallet and the service fee is maintained by the application and the driver receives no compensation, if the passenger canceled the trip within 12 hours from the scheduled departure time as stated in the trip announcement, the payment was made through the wallet, the passenger will bear half the cost of the seat and the rest is transferred to the driver's wallet and the service fees are kept by the application, if the passenger canceled his reservation before the scheduled departure date as in the trip announcement With three Hours, or if it does not arrive at the meeting place 10 minutes before the agreed time, no refund will be given to the passenger, and the captain shall be entitled to the full agreed price of the seat

The owner of the vehicle offers a trip in terms of determining the starting point, the point of arrival, the date of the trip, the specifications of his car and the price of the seat. The traveler will search and review the suitable trip according to the price and preferences and then request the reservation of the seat. The captain will accept or reject the booking. In case of acceptance, the amount will be deducted according to the appropriate payment options and the seat reservation will be confirmed.

We may have to cancel your reservation at any time with immediate effect by sending a message, email or call if you otherwise violate one of the essential conditions in these booking conditions or if you fail to make all the required payments on your wallet in full or on time. In addition to any other legal rights and damages we may receive as a result of your breach of contract, we may in exceptional cases have to cancel your reservation due to “force majeure” conditions, failure of a service provider to apply, or to make some updates or modifications to applications which may harm everyone Including the management of the application and you partners (Captains)to access the application meets all the needs and aspirations better.

In some cases, the balance of the captain or traveler is negative because of the non-payment of dues for a previous trip that was paid in cash or because of the cancellation or amendment of a reservation while the payment method he chose was to pay in cash. Therefore, he must settle the negative account by recharging the balance of the wallet before the negative account exceeds the value of 100 riyals.

You can update your name, phone number, email address, by Go to Menu> Personal page, then tap edit.

If the passenger canceled the reservation 12 hours prior to the scheduled departure date as stated in the trip announcement, the passenger is entitled to a full refund of the seat cost if payment is made through the wallet and the service fee is maintained by the application and the driver receives no compensation, if the passenger canceled the trip within 12 hours from the scheduled departure time as stated in the trip announcement, the payment was made through the wallet, the passenger will bear half the cost of the seat and the rest is transferred to the driver's wallet and the service fees are kept by the application, if the passenger canceled his reservation before the scheduled departure date as in the trip announcement With three Hours, or if it does not arrive at the meeting place 10 minutes before the agreed time, no refund will be given to the passenger, and the captain shall be entitled to the full agreed price of the seat

In the case of payment in cash, the driver will not compensate for anything due to his acceptance to pay in cash. In such cases, the canceled seat (s) will be provided by the passenger when the booking is canceled to allow other passengers to book on those trips. All users are subject to the terms of these provisions.

In some cases, the balance of the captain or traveler is negative because of the non-payment of dues for a previous trip that was paid in cash, or because of the cancellation or amendment of a reservation while the payment method he chose was to pay in cash. Therefore, he must settle the negative account by recharging the balance of the wallet before the negative account exceeds the value of 100 riyals.