Privacy Policy

Terhal Al Modn for land transportation establishment is an individual enterprise registered with the Commercial Registration No. 4030316197, which is based in Jeddah, Saudi Arabia. Rehla is a ride-sharing Mobile App Offers a new transportation solution for long distances, the main service for this project is to connect individuals and drivers heading to the same destination between cities at the lowest prices by following the principle of sharing the costs of the trip.

Scope and Application

This privacy policy (this “privacy policy") applies to persons anywhere in the world who access or use our Services (“Users”) as well as to drivers, partner transportation companies, or any other persons who use the Rehla platform under license (collectively “Captains”).

Collection of Information Information You Provide to Us

We collect information you provide directly to us through your access or use of the Services, such as when you create or modify your account, request services, contact customer support, or otherwise communicate with us. This information may include: your name, email address, phone number, postal address, profile picture, payment method, financial and credit card information, and other information you choose to provide.

Please note that we do not knowingly collect, keep or maintain personal information from children under the age of 18 through the Services, as we require that all users represent to us that they are at least 18 years old.

Information We Collect Through Your Use of Our Services

When you use our Services, we collect personal information (i.e. information that could be used to contact you directly such as full name, postal address, phone number, credit/debit card information, or email address) (“Personal Information”) and demographic information (i.e. information that you submit, or that we collect, that is not personal information; this may include, but is not limited to, post code, hometown, gender, username, device information, including the type of mobile device you use, a unique device identifier (for example, your device's IMEI number, the MAC address of the device's wireless network interface, or the mobile phone number used by the device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting, device location, IP address, SMS data, transaction information, age/birth date, browsing history information, searching history information, and registration history information) (“Demographic Information” and, together with Personal Information, “Personal Data”).

We also use GPS technology to determine your current location. Some of our location-enabled Services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose.

Used of Personal Data which you provide or collect from you:

Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users and Captains, develop safety features, authenticate users, and send product updates and administrative messages;

Perform internal administration and operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;

Send or facilitate communications (i) between you and a Captain, such as estimated times of arrival (ETAs), or (ii) between you and a contact of yours at your direction in connection with your use of certain features, such as referrals or invites;

Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of Rehla, where permissible and according to local applicable laws; and to process contest, sweepstake, or other promotion entries and fulfill any related awards;

  • Notify you about changes to our Services;
  • Allow you to participate in interactive features of our Services;
  • Keep our Services safe and secure; and
  • Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.

Sharing Personal Data:

With Captains to enable them to provide the Services you request. For example, we share your name and pickup and/or drop-off locations with Captains; With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us; With third parties with whom you choose to let us share your Personal Data, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate; and with your employer (or similar entity) and any necessary third parties engaged by us or your employer, if you participate in any of our enterprise solutions.

Cookies

Cookies are data that a Web site transfers to an individual's hard drive for record-keeping purposes. Cookies, which are industry standard and are used by most Web sites, including those operated by us, can facilitate a user's ongoing access to and use of a site. They allow us to customize the web site to your needs. If you do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows you to deny or accept the Cookie feature. But you should note that Cookies may be necessary to provide you with some features of our on-line services.

Links to other sites

We provide links to Web sites outside of our web sites, as well as to third party Web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement.

Security

We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. However, we will endeavor to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorized access to your personal information.

Personal data and account

By downloading the application, you grant us permission to use your personal information and data for the purpose of booking, registering and querying from the official authorities, accounting and financial matters of the wallet, knowing that personal and financial data, trips information, account statement and wallet balance are maintained as long as the user still uses the platform and enters repeatedly or even intermittently Via mobile devices or personal computers.

The account and all your data and information are deleted in one of the following cases:

  • After 3 years if the account is deleted by the same user.
  • After 5 years from the last login or use of our system without any update.
  • After 5 years of suspension of your account (not being able to set up a trip) through the platform as a result of non-payment of financial dues in this case are kept your personal and financial data unless you request to reactivate your account again and pay the dues.

If you have blocked or suspended your account through the platform or the relevant official authorities in the Kingdom of Saudi Arabia, if you have received a negative evaluation or negative report or a complaint that harms your reputation, we will keep your data for a period of five years to prevent you from circumventing the rules applicable to our systems Unless the competent authorities review the reason for the suspension and notify us of activating the account.

If at any time you wish to contact us with your views about our privacy policies, or with any query regarding your personal data, or any other inquiry, please use one of the following means of communication:

  • Through: contact us page through the application
  • e-mail: support@rehlacar.com
  • Call : 920011455
  • whatsApp: 0548263944
  • Saudi Post: Emaar Square Al Fayha 8872 Jeddah 22241-3017 Saudi Arabia